Policies
Dear guests,
Your appointment is important to us so we have put these policies in place to ensure the smooth running of our salons.
Thank you for your continued loyalty. We really do appreciate it.
Cancellation Policy
We realise that you may occasionally need to cancel or reschedule a visit to the salon. We respectfully require that you give us at least 48 hours' notice to cancel or reschedule, so that your stylist can fill the appointment space.
If you are unable to give 48 hours' notice, this will result in the loss of any deposit you have paid. If you do not show up for your appointment, we reserve the right to take payment in full. A 20% deposit will be taken for all colour services and is subject to our salon cancellation policy
You will receive a text message reminder 48 hours before your scheduled appointment (please ensure we have your correct mobile number).
Hair Colour Policy
We are a colour responsible salon so do not offer colour services to anyone aged under 16.
If you are new to hair colour or have not had colour at Strands Hairdressing in the past 6 months or longer or are having a colour change, you will require an allergy alert test (also known as a patch or skin test) at least 48 hours prior to your colour service.